Kiefer Consulting's Andy Coyle talks about user adoption and outlines best practices for any agency/organization that is investing in process automation. In this recorded webinar, he covers what you must have if you want to successfully automate or optimize a critical business process.
Andy also discusses why many projects fail. He will explain what you need to look for and how to mitigate risk. Andy has a great deal of experience in helping clients improve, optimize and automate legacy business processes.
Here is a brief clip from the webinar. Click on the button below for free access to the full webinar.